Scotiabank’s growing digital engagement, process automation led to branch, staff reductions

Accelerated customer adoption of digital channels and internal processes automation at Scotiabank this year led to an increase in efficiencies, as well as branch closures and staff reductions. The $917.5 billion bank reported a $98 million restructuring charge related to closing 10% of its branches and a reduction in full-time employees, mainly in the middle […]