Nest Bank’s gen AI chatbot fields 11K chat requests daily

NEW YORK — Poland-based Nest Bank is piloting its AI-driven chatbot solution N!Assistant to decrease contact center volume and improve customer satisfaction.   The pilot of the Microsoft Open AI-driven chatbot has been live for five months and has yielded the following results, Janusz Mieloszyk, first deputy CEO and chief commercial officer at Nest Bank, […]

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