Bank of America AI-driven chatbot surpasses 1.5B client interactions

Bank of America’s AI-driven chatbot Erica has surpassed 1.5 billion client interactions since its 2018 launch, the bank said today in its second quarter earnings presentation. The chatbot totaled 166 million client interactions in the quarter, up 35% year over year, according to the presentation. WHY IT MATTERS: Before Erica, “all of [the interactions] would […]